If the end-user has support ticket access, they will be able to raise tickets via the Dashboard.
The user will be able to create Support Tickets, which will be sent to Zendesk.
In Zendesk, the ticket will display in the All unsolved tickets view.
The ticket can be opened and comments can be added to send back to the Remote Flow user.
On the bottom right of the ticket screen, the status of the ticket can be changed accordingly.